Frequently Asked Questions

What are the fees for using your service?

We don’t charge you any fees for our service. We make our money through the builder

I was wondering if you could give me more info please

Of course, what would you like to know? We have a great video that explains the process that i’ll link here, but let us know if you have any other question. https://www.facebook.com/watch/?v=492042714691695

Can u still get the 15k from first home hero’s if you have already built a house?

Yes you can! although you won’t qualify for the government $15k grant, we can still help by contributing $15k. First step is to fill out the form at firsthomehero.com.au and we’ll have a chat to discuss your borrowing capacity.

Hi there, Are you guys the builders as well or do you source builders to provide you with packages?

We partner with a single builder but we manage the process end to end for you and by working with one single builder, we can unlock the $15,000 contribution toward your deposit. So when you couple the first home owners grant of $ 15,000 with our contribution, you have $30,000 to use towards your deposit.

Can you build in any suburb on registered land?

Absolutely! Please call 1300 216 411 to chat with one of our property specialists, or fill out the form at firsthomehero.com.au and someone from our team will call you.

Hi! Just wondering what the minimum deposit you must have is? Thanks!

It really depends. Some lenders look at rent as a form of savings, whereas some require genuine savings. Your situation will largely dictate the outcome, but it’s hard to know without going through the process with you. Fill out the form at www.firsthomehero.com.au and we can take a look!

Do you only build in NSW?

at this stage, its only in QLD

My partner works but im a stay at home mum i get centrelink would you still be able to help?

It would depend on your partners income and any savings or debts you guys may have. The best thing to do is fill out the form and we will contact you if we can help www.firsthomehero.com.au

What areas do you serve?

Hi, we have location across QLD in the following areas: Brisbane North

  • Brisbane South
  • Brisbane East
  • Brisbane West
  • Gold Coast North
  • Gold Coast South
  • Sunshine Coast
  • Ipswitch
  • Logan
  • Moreton Bay
  • Redland Bay
Do you help people with disabilities

Hi, we help anyone that meets the loan requirements. These are set by the banks and government so we can only do what’s possible as set by them! Would you like to fill out the form and see if you meet the requirements? You can do so here: http://bit.ly/2GuGVSD

Hello, Do I need a deposit?

Hey, you don’t need a whole deposit as we can often help you get $30,000 towards a deposit. Most of our clients are currently renting, it more depends on your income. The best thing to do is fill out this form and we can see if you are eligible: http://bit.ly/2GuGVSD

Do you offer finance and which bank do you use?

Hi, yes we do help you get finance! We don’t use one specific bank, we assign you a mortgage broker who will assess your situation and find you the best lender for your circumstances.

Where does the 15k extra come from and what enables you to provide this grant? charity?

We just cut out some of the middlemen and pass the savings back to the customer

Is anyone available to chat?

Hi, if you would like to chat to one of our property experts give us a call: 1300 216 411